We reserve your appointments just for you; therefore, we respectfully request at least 24 hours of cancellation or rescheduling. Cancellations less than 24 hours in advance will result in a 25% charge. Not showing for an appointment and making no effort to call will result in a 100% charge. Please help us serve you better by keeping your scheduled appointments and arriving to your appointments on time. Broken and missed appointments create scheduling problems for other clients and our business. We value the time of all our clients and our team members and request that you do the same.
Reserve and Deposit Policy
When scheduling any service over $60, we require a credit card or gift certificate on file to hold the appointment, the only reason your card will be charged is if you don't show up or call to cancel your appointment. When scheduling any service that will have a charge of $200 or more, we may require a $100 deposit that will be kept on your account as a gift certificate. This deposit may also be used to cover any fees if you are unable to meet the standards of our cancellation policy.
We gladly accept cash, check, Visa, Mastercard, American Express, Discover Card, Spaboom Gift Certificates, Spafinder Wellness Gift Cards, Spa Week Gift Cards, and our personal gift certificates that can be purchased online, in-shop, or over the phone.
This policy is intended to provide fair and prompt consideration for all of our clients. The Healing Touch Wellness Spa seeks to maintain and enhance our reputation of providing you with the highest quality of massage work and skin care. The Healing Touch views complaints and issues as an opportunity to improve our services. We advocate that our staff address customer dissatisfaction with professionalism, courtesy, and consideration each time. We appreciate all of our client's opinions and encourage all guests to voice their concerns regarding their services on the day of the services to help resolve the issue as soon as possible. All complaints made after the day of services will help us improve our services but will not be honored with any discounts or refunds.