With a degree in psychology, Lana has over 15 years in business management. Lana works to maintain a productive and happy environment at the spa while overseeing the spa’s daily operations. Lana is a mediator between spa and clients, fostering positive rapport with clients. She works with vendors regarding product use at the spa and retail, manages the hiring of new employees and also acts as the spa’s social media manager. Lana speaks Ukrainian and Russian.