Our clients are asked to arrive 5 to 10 minutes prior to their appointment to fill out any paperwork needed and so that you may leisurely change and take advantage of our wonderful relaxation area. We understand that things come up that are out of your control. Late arrivals will result in a shortened appointment time or will need to be rescheduled based upon the nature of the service you are scheduled for.
The Healing Touch Wellness Spa is an adult facility. We are unable to provide services to guests accompanied by children and we do not offer childcare services. Children are not permitted in any treatment room or relaxation area. Although we love children, their presence in the treatment area can be disruptive to our staff and other spa guests. Please do not leave children unattended in the reception area. For the safety of your children and the comfort of other guests, this policy is strictly enforced.
No alcohol is allowed at the The Healing Touch Wellness Spa under any circumstances. We do not have a liquor license.
We reserve your appointments just for you; therefore, we respectfully request at least 24 hours of cancellation or rescheduling. Cancellations less than 24 hours in advance will result in a 25% charge. Not showing for an appointment and making no effort to call will result in a 100% charge. Please help us serve you better by keeping your scheduled appointments and arriving to your appointments on time. Broken and missed appointments create scheduling problems for other clients and our business. We value the time of all our clients and our team members and request that you do the same.
Gift Cards & Services Rendered
Please note that gift cards and services rendered are nonrefundable. We want you to be completely satisfied with your service; in the event of a less than satisfactory service, we will do our best to accommodate on a case by case basis.
Reserve and Deposit Policy
When scheduling any service over $60, we require a credit card or gift certificate on file to hold the appointment, the only reason your card will be charged is if you don't show up or call to cancel your appointment. When scheduling any service that will have a charge of $200 or more, we may require a $100 deposit that will be kept on your account as a gift certificate. This deposit may also be used to cover any fees if you are unable to meet the standards of our cancellation policy.
We gladly accept cash, check, Visa, Mastercard, American Express, Discover Card, Spaboom Gift Certificates, Spafinder Wellness Gift Cards, Spa Week Gift Cards, and our personal gift certificates that can be purchased online, in-shop, or over the phone.
This policy is intended to provide fair and prompt consideration for all of our clients. The Healing Touch Wellness Spa seeks to maintain and enhance our reputation of providing you with the highest quality of massage work, skin care and advanced beauty services. The Healing Touch views complaints and issues as an opportunity to improve our services. We advocate that our staff address customer dissatisfaction with professionalism, courtesy, and consideration each time. We appreciate all of our client's opinions and encourage all guests to voice their concerns regarding their services on the day of the services to help resolve the issue as soon as possible.
Rules for Clean-Up's
*Clients that no-show for their appointment without any effort to notify us will lose the clean up price.
*Clients that notify us within 1-2 days of their appointment to reschedule will still receive the clean-up price.
*Clean-up price is only valid with services performed 3 weeks of each other (give or take 1-3 days) no exceptions.
Thank you for your cooperation and understanding!